How do I return an item?

All sales of firearms or firearm parts are final.
We guarantee the quality of our firearms and will repair or replace any item that is found to be defective. If you believe that you have received a defective part, please contact our customer service at info@vorn-usa.com.

If an item was damaged during shipping, please provide sufficient proof of said damage. Sufficient proof would include pictures, and a description of said damage. If it is found that your item was shipped damaged or that the shipping company is responsible, we will work with you to get it replaced.

  • Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@vorn-usa.com.

  • Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vorn-usa.com and send your item to: 2220 N 2100 E Layton Utah United States 84040.